Job Description

To deliver sustainable value as part of the credit control team through management of customer accounts and adherence to company policies and procedures to ensure timely payment by customers, reduce credit risk and improve KPI performance.

Key Duties

• Managing Customer ledgers for effective delivery of service and of cash Adherence to company payment procedures and policies to ensure timely payment by Customers
• Managing customer accounts in conjunction with sales team
• Working through the On-Stop List of customers to bring accounts up-to-date
• Dealing with customer queries and document requests
• Undertaking all New Account Procedures:
• Opening of New Accounts
• Adherence to credit control processes and procedures Effective delivery of day to day credit control functions
• Review and investigate all orders held by credit control and seek authorization for release.
• Update and manage Credit Indemnity Insurance
• Cash Receipts Allocation
• Cash and Cheque Reconciliation
• Processing card transactions in person or on the phone
• Processing collection orders
• Maintenance of customer accounts and master data

Required Knowledge, Skills, and Abilities

• Experience of credit control
• Data analysis - demonstrable Excel ability
• Experience of using ERP systems
• Excellent communication skills (written & verbal)