Job Description

Working in synergy with aligned Account Manager providing full support to allow for proactive management of the customers' requirements and our performance against KPIs both Internal & External

YOUR TASKS

• Timely updating of client portals for all orders, for all system processes
• Accurate contract invoicing, in line with account requirements
• Supporting our internal call handling team for any job logging issues for National Accounts
• Ownership of billing queries with a swift resolution
• Checklist submission following PPM completion

Benefits:

• Hybrid Working Pattern - We offer the opportunity to work up to 2 days per week remotely
• 25 Days Annual Leave + Bank Holidays
• SMART Pension Scheme (Enhanced Company Contributions)
• Life Insurance
• Healthcare Support, including an Employee Support and Assistance Programme
• Employee Discount Platform
• Hours: 37.5hrs. Monday to Friday.

Required Knowledge, Skills, and Abilities

• Previous experience managing customer portals
• Previous experience using a CRM system
• Strong administration skills
• High level of confidence communicating with customers and colleagues
• Confident Telephone manner