Job Description

The Milton Keynes clinic is open 6 days a week and the successful candidate will be working 5 days out of 6, rotating their weekend shift with the other reception staff. Flexibility is essential as the clinic is open to 20:00 (8pm) 3 days a week and so some late evenings will be required.

Key Duties and Responsibilities:

• Responsible for the effective co-ordination of the patients and patient administration within the clinic.
• Company Administration.
• Administration for Patient Records.
• Answering the phone.
• Meeting and greeting patients.

Required Knowledge, Skills, and Abilities

Ideally from a reception, administration or similar customer service background, you will be delivering a high-quality customer focused service to our patients as well as being able to deal efficiently with internal administrative matters. The ability to multi-task, priorities and be responsive to changing business requirements is essential.

• High level of competency with Microsoft Word and Excel.
• Confidence and ability to handle potentially difficult patient related situations.
• To respect the need for patient confidentiality and always strive to provide the highest levels of customer service.
• Some knowledge of CQC regulations within an independent clinic setting would be beneficial although full training will be provided.
• At least 1 year of experience in a similar role would be advantageous.