Job Description

This is an interesting and varied role where you will have interaction with our customers and stakeholders so you must have excellent communication and customer service skills to enable you to provide the exemplary level of service we strive to offer. Your personality, enthusiasm, energy and positivity are essential for us to build long-term relationships with our customers and ultimately play a key role in providing the essential equipment required by our patients.

RESPONSIBILITIES:

• Take ownership of managing customer queries efficiently ensuring that excellent customer service is delivered at all times
• Manage all queries and customer orders received via the email inbox
• Scan, check and archive all processed orders for the department
• Accurately process and administrate customer quotations and customer orders assisting the Account Managers with all related queries
• Liaise with key stakeholders regarding product availability and delivery timescales and advise customers to ensure we manage their expectations
• Remain up to date with the current product portfolio
• Take full ownership of customer complaints
• To meet your KPI’s in line with objectives set
• Implement outcomes of coaching, feedback and training in line with set objectives
• Ensure errors are kept to a minimum
• Ensure administration duties are completed accurately and within timescale

What we will offer in return?
You will support our vision to be the most trusted partner in driving healthier outcomes for people facing mobility challenges. In return, we recognize and value our global employees. You will have our full support, training and opportunities for professional development, along with competitive package.

Required Knowledge, Skills, and Abilities

• Administrative experience, preferably within a customer orientated environment
• Excellent time management skills ensuring a high level of productivity
• IT: Microsoft Office skills namely Excel, Word and Outlook
• Excellent written and spoken English
• Excellent interpersonal skills both on the telephone and face to face and in written email communication
• Highly organized with attention to detail and a high degree of accuracy
• Ability to work with minimum supervision
• Effective team player
• Diplomatic, excellent listening skills and the ability to build effective relationships with customers
• A positive ‘can do’ attitude displaying behaviors in line with our company core values