Job Description
Key Duties
- Provide technical support to staff and maintaining a record of IT requests
- Troubleshoot and resolve Incidents across the full range of systems, applications and technologies at first contact via remote systems access or by providing deskside user guidance
- Proactive management of service desk queues, managing unassigned tickets and continuous updating of work information
- Facilitate and support internal office moves (IT equipment only) and new user set-ups
- Cabling and network patch management
- Identify IT security vulnerabilities
Required Knowledge, Skills, and Abilities
Key Skills Required
- Corporate infrastructure knowledge
- Windows Server 2012 RDS, Microsoft Office 2010/2016/365
- Computer & User Management in Active Directory
- VOIP systems knowledge
- Experience of working within an ITIL framework
- Excellent verbal and written communication and listening skills
Reference no: 99636