£ 30000 Per year
Credit Controller
Permanent,Full-time
Job Description
- Leading a team that will own and manage all credit management aspects for our customers.
- Managing and coaching credit analysts to perform to the best of their abilities
- Leading analytical work for the department.
- You will look after the delivery and implementation of Credit Policy and SOX
- Leading the team of Credit Controller, to set the targets for collection of cash on outstanding receivables for full customer base
- Maintain regular contact with internal as well as external customers to resolve customer billing issues and reducing AR delinquency.
- Identify disputes and ensuring the correct resolution department is notified.
- Escalating those disputes which have not been resolved in a timely manner or per SLA
- Application of the credit policy (for example authorizing activities, dunning cycle etc.)
- Provide technical expertise to the team and wider business from a data and analysis perspective.
- Analyze data, identify trends, and develop an in depth understanding of the customers to improve strategies and business performance.
- Prepare reports and presentations for senior management and credit committees.
- Provide, timely and pro-active, regular reports to management on relevant customer base regarding aging, disputes, actions taken, hold reports, legal issues etc.to support core objectives
- You will also have responsibility of managing key projects within the Credit team with close collaboration with the wider business.
- Adopt a continuous improvement mind-set, constantly identifying opportunities to enhance processes, procedures, tools, technologies, etc.
- Pro-actively identifying process weaknesses using reported data to improve working practices (e.g., KPI’s, system procedures)
- Analyzing department performance to identify root causes of issues to develop the efficiency of the team
- Provide guidance, motivation, instruction, direction and advice to the team for the purpose of achieving key results.
- Identify skill and/or knowledge gaps within the team and ensure learning possibilities and development needs are addressed
- Leading and organizing team meetings to update members on best practices and continuing expectations
- Distribute tasks consistently within the team
- Ensuring new tasks are implemented by the team
- Empower staff to develop and grow through arranging a proper balance and allocation of tasks & responsibilities
Required Knowledge, Skills, and Abilities
- 5+ years’ experience in Credit & Collection role.
- Proven track record of experience in supervising, leading and coaching a team.
- Excellent communication, analytical, motivating and negotiation skills
- Good working knowledge of general ledger, credit monitoring and accounts receivable systems
- Excellent systems experience including proficiency in Microsoft Excel (such as pivot tables, Vlookups), Word and PowerPoint.
- Ability to effectively manage competing deadlines for tasks and multitasking in a high-pressure work environment with varying degrees of supervision
- Focus on the customer
- Drive for results
- Communication effectively
- Negotiate & influence
- Show courage
- Take ownership & accountability
Reference no: 98018