£17500 - £22000 Per year
Administrator
Permanent,Full-time
Job Description
- Carries out all property marketing activities for branch listings, for example creating property brochures & enhancing photography.
- Manages customer communications from property marketing, to offer and sale; ensuring the correct correspondence is issued at the appropriate times.
- Meets & Greets, answers the phone & monitors branch emails to handle customer queries & ensure they passed to the correct team member to follow up.
- Where required, registers potential buyer’s details/property requirements & proposes properties that match their criteria.
- Where required, registers potential seller's details & books face to face appointments to discuss their move & our services
- Works with line manager to develop & deliver local marketing activities for brand promotion; such as posting on social media or organizing the promotion of a local event.
- Checks out property keys as required & maintains accurate records.
- Stock control of branch collateral such as canvasing materials, brochures, stationary, for sale/sold boards.
- Recognize minimum customer service performance standards and how to achieve them and works to deliver a consistently high service standard.
Required Knowledge, Skills, and Abilities
- Demonstrable track record of success and knowledge within an administrative role. Ideally, you have experience or knowledge about Estate Agency/Residential Lettings or the home buying process
- A reputation for delivering outstanding customer service
- Enthusiasm to learn and continuously develop your knowledge and skills within the property industry
- Passionate about haart, our values and processes
Reference no: 97629