Job Description

We have a clear strategic focus to deliver an unparalleled level of service for every customer; our competitive edge relies on the quality of the people recruited into our teams. With people at the core of our strategy we are discerning about whom we employ, and expect our employees to have high levels of integrity, be passionate about their role and take ownership of their customers’ and colleagues needs in line with our values.

Duties

• To provide high quality customer service to all Corporate and Business Customers.
• To comply with and maintain Company policy, standards and procedures relating to quality and customer care within the Department, Dealership and Brand.
• Maintain regular contact with all customers (Leasing Co’s, end users and Brokers) and prospects to maximize any potential business opportunity.
• To provide quotations and update the on-line leasing company systems.
• Provide regular status updates to customers.
• Complete and send quotations as directed.
• Arrange customer test drives as required.
• Assist in the maintenance of a suitable customer record system.
• Answer the department’s telephone call with a good telephone manner.
• Assist with customer enquiries as far as possible in the absence of the Corporate Sales Manager or Local Business Development Managers.
• Assist with vehicle locators/dealer transfers.

Benefits:

• 33 days of annual leave (including bank holidays) + your Birthday off, if it falls on a working day.
• Annual leave purchase & sale scheme and availability to do 2 days of charity work paid per annum.
• Cycle to work purchase scheme.
• Vehicle purchase schemes and preferential parts, service and labour rates.
• Employee care helpline.
• Pension scheme and life assurance.

Required Knowledge, Skills, and Abilities