Job Description

• Support the Operations Managers with planning and management of work in progress
• Organize, check and input engineer timesheet information on a weekly basis and process engineer expenses
• Maintain customer job files, ensuring that all necessary information is accurately recorded
• Communicate with Customers, Engineers and the Customer Service Centre to book in service calls
• Order equipment as well as ordering uniforms and PPE
• Take calls from Customers, Engineers and other internal departments to assist in the resolution of any issues or concern

Benefits

• Competitive salary
• 25 days holidays plus bank holidays, plus the option to purchase additional days
• Company pension scheme
• Employee scholarship scheme
• Benefits Central Platform hosting employee reward and recognition initiatives and health and wellbeing resources

Required Knowledge, Skills, and Abilities

• Possess previous administration or customer service experience, ideally from a service / engineering background
• Have exceptional customer service skills
• Be experienced in working with customer disputes
• Have a high level of IT literacy, especially Microsoft Word and Excel
• Be proactive and have the ability to pick new things up quickly