Job Description

• To provide administrative support to the claims teams, including managing all correspondence and queries
• To deal with stakeholders in a helpful, proactive and professional manner
• To work in conjunction with company policies and procedures, in line with relevant SLAs
• To ensure that all Data Protection requirements are complied with
• To build and maintain effective working relationships with colleagues and contacts
• To contribute in creating and maintaining a high performing culture
• To proactively manage all queries and ensure they are dealt with efficiently
• Ad hoc duties to support the rest of the support team as the management may reasonably direct
• Adapting to changing requirements which evolve as part of automation

Benefits

• 35 hours per week (flexible working hours can be considered)
• Contributory Group Stakeholder Personal pension scheme
• Life Assurance
• Employee Incentive Scheme
• 31 days holiday (inclusive of public holidays)
• Holiday purchase scheme
• Sports and Social Club
• Employee Assistance Programme

Required Knowledge, Skills, and Abilities

• Ability to plan and priorities own workload, in line with changing requirements
• Experience of working in a customer focused role
• Ability to use own initiative and work within defined procedures
• Ability to collect and analyze relevant information to support effective decision making
• Attention to detail, with high levels of accuracy
• Computer literate, including experience of using MS Office
• Excellent communication skills, both written and verbal