Job Description

You're a mind-reader due to your ability to anticipate what your customer wants before they even knew what they wanted. You will love change, be confident and focused on delivering outstanding guest experience whilst overseeing a busy reception.

What will I be responsible for as a Receptionist?

• “Making Guests Smile” – provide a warm welcome, genuine care and constantly finding innovative ways to exceed guest expectations
• Checking guests in and out using Opera PMS, in line with brand standards
• Ensuring all guest charges are accurate and process payments in accordance to company policy
• Handling guest complaints in a calm and empathizing manner
• Communicating and liaising with various departments in the hotel to provide guest with a seamless stay
• Actively promoting our loyalty program, IHG Rewards Club
• Maximizing opportunities to generate revenue through upselling
• Performing reservation arrival checks

You will be given the opportunity to develop and make the most out of your career. We believe that our people are our business; so along with the tools and support you will need to get to where you want to go – we'll make sure you have fun along the way! We really are dedicated to creating a positive place where the best people want to work.

What's in it for me?

• 28 days paid holiday (including bank holidays)
• Discounts across retail, restaurants, events etc. (because we know life isn't just about work)
• Meals and a relaxing staff area – hard work is hungry work!
• Progression - Room to grow with a live personal development plan
• Upselling and recognition incentives

Required Knowledge, Skills, and Abilities

• You will already be an established Receptionist with hotel experience who lives, breathes, and sleeps outstanding service.
• You will be able to work flexible hours on a shift basis including weekends and bank holidays