Job Description

We are looking for friendly and energetic applicants with a passion for providing high quality customer service to our hotel guests.

Key duties will include:

• Providing excellent service standards to our guests both face to face and over the phone
• Responding to emails and reviews
• Processing payments and auditing
• Hourly security audits of the building
• Processing hotel bookings
• Call handling
• Dealing with guest complaints and queries
• General administration duties

The shifts are 5 days per week, the days vary week on week so the ideal candidate must be flexible. The shift times are 11 pm - 7 am.

Schedule:

• 8 hour shift

Required Knowledge, Skills, and Abilities

Applicants must have a minimum of 1 year customer service / administrative experience. Immediate start, full training provided.