Job Description

In this role you will have a wide range of exposure to different operations and teams. This is for those who can think on their feet. We do commit that you will only work on one site at any particular day though. You will be provided with training on systems and procedure before being placed at a particular site.

The size and scope of this position means that it is a challenging role, however you could be part of an exciting, inclusive and forward-thinking business and get the chance to work with our fantastic teams.

Responsibilities will include:

• Covering all roles across the business (receptionist, switchboard, concierge, floor coordinator, lobby host, helpdesk).
• Proactively dealing with guest requests in an efficient, friendly and timely manner, ensuring all business requirements are dealt with promptly and professionally.
• Handling all external and internal calls in a professional manner.
• Communicating effectively with other departments and service providers, creating a ‘one team’ approach to delighting our guests.
• Adopting a flexible and adaptable approach at all times when dealing with ad hoc duties as required.
• Adopting a flexible and adaptable approach to the rota with potential shift/location changes.

Working hours are typically 8 hours per day, 40-hours per week, Monday to Friday, on rotating team shifts, usually between 7am and 7pm. Our teams do not work weekends or Bank Holidays.

Benefits

• Refer a friend Scheme
• Pension
• Life Assurance
• Access to our Perks at Work Benefits Portal for various discounts
• One Paid Day for Charity Work

Required Knowledge, Skills, and Abilities

• Have front of house reception experience in a luxury hotel, premium airline, retail or a corporate environment.
• Have the passion and drive to deliver the very highest levels of customer service.
• Have great interpersonal skills, an outgoing and vibrant personality.
• Demonstrate ability to adapt and flex your working style and behavior to acclimatize to the environment of the site you are working at.
• Demonstrate an excellent command of the English language, both in verbal and written communication.
• Being a quick learner.
• Understand professional etiquette.
• Possess a high level of attention to detail.
• Have the ability to work well under pressure and act both proactively and intuitively.