Administrator
Full Time
Job Description
- To fully register all new patients in line with procedures.
- To update and be responsible for the monitoring of the referral management system for the triage process of all referrals.
- To be responsible for monitoring the escalation process for all referrals to achieve the access waiting time/appointment date.
- To use own initiative to ensure that all referrals are prioritized and processed efficiently in line with Cancer Waiting times targets.
- To comply and keep up to date with all department policies and procedures.
- To undertake administrative duties as directed by the Team Leader or Manager to enable the
- efficient running of the department
- To undertake clerical duties e.g. filing, photocopying etc. in line with the Trust and departmental
- procedures.
- To promptly and efficiently deal with patient and GP enquiries, referring queries onto other
- personnel as appropriate.
- To validate the Two Week Wait performance in compliance with Cancer Waiting Times guidance to support monthly national upload submission.
- Responsible for communicating with patients regarding their appointment details verbally and in
- writing booked through e-RS in line with the cancer Two Week Wait target protocols.
- To work in close liaison with GP surgeries, outpatient clinics, patients, Nursing and clinical teams and
- other administration staff to provide a prompt and quality patient focused service.
- To provide training and support for junior and temporary staff as required.
- To action all electronic referrals on the e-RS worklists.
- To also action all Cancer referral targets and update on Cancer target database.
- Deal with all Trust-wide cancer double registrations where some cases can be very complex.
- When collecting and recording data ensure it is accurate, up to date and complete.
- To identify through appropriate channels all accurate data and assist in amending
- incorrect/incomplete data.
- To input data as required in line with relevant protocols.
- To report any service/performance shortfalls to Team Leaders and work as part of the team in order to address such areas.
Required Knowledge, Skills, and Abilities
- Maintain high standards of professional integrity by adhering to data standards, producing valid and
- reliable information.
- Maintain high standards in all forms of communication with service users and colleagues.
- Ensure both internal and external deadlines are met.
- Work independently and as part of a team, planning and prioritizing tasks according to rapidly
- changing and potentially conflicting requirements.
- Maintains supplies & stocks within own area & the department. This could be from paper clips to
- other essential items.
- Provide guidance, training and task supervision to new members of staff.
Reference no: 95497