£ 150 Per week
Receptionist
Apprenticeship
Job Description
- Process and effectively signpost patients to the appropriate healthcare professional
- Answer incoming phone calls, transferring calls or dealing with the callers’ requests appropriately
- Process patient requests for appointments
- Initiate contact with and respond to requests from patients, team members and external agencies
- Photocopy documentation as required
- Data entry of new and temporary registrations and relevant patient information as required
- Input data into the patients’ healthcare records as necessary
- Manage all queries as necessary in an efficient manner
- Maintain a clean, tidy, effective working area always
- Monitor and maintain the reception area and noticeboards
- Support administrative staff, providing cover during staff absences
- Action incoming faxes when necessary
- Scan patient-related documentation and attach scanned documents to patients’ healthcare records
Required Knowledge, Skills, and Abilities
- Good telephone manner
- Computer literate
- Good communication skills
- Excellent use of spelling and grammar
- Excellent attention to detail
- Team player
- Willing to learn and use initiative
- Need to be punctual and reliable
- Mature attitude
- Enthusiastic with a genuine caring nature
- Discreet and confidential
- Professional
- Confident
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (planning & organizing)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Ability to follow policy and procedure
- Polite and confident
Reference no: 94949