Job Description

• Successfully progress through the apprenticeship programme and ensure all units/ elements (including end point assessment) are completed within the agreed timelines.
• To provide administrative support including answering calls, responding to emails, printing, photocopying, and assistance with keeping operational records up to date.
• Acting as the first line contact for any queries from colleagues across the business.
• Prioritizing and responding to queries in a timely and professional manner.
• Escalating more complex queries to the Coordinator.
• Providing daily support to the Coordinators ensuring tasks are completed within an agreed timeline.
• Undertake training and develop skills to support with the completion of required jobs as directed by the supervisor/ manager.
• To support with the preparation of training materials (printing, updating slides, ordering resources) and setting up Head Office training rooms, as required.
• To comply with the Company’s Policies, Management Plans and Procedures.
• To fulfil Health & Safety responsibilities by adherence to the requirements of the Company's Health & Safety Policy and Health & Safety Management Plans.
• To follow the Company’s Equalities Policies in relation to other staff, customers and members of the Group, at a level appropriate to the post.
• To support the Company's Quality Policy Statement and actively participate in the achievement of Company and personal Quality objectives.
• To undertake such other duties appropriate to the level and character of work as may reasonably be required within the Department / Service.

You can benefit from:

• 26 days annual leave increasing to 30 days
• 2 paid volunteering days a year
• Group Personal Pension scheme (increased employer contribution)
• Life insurance (4x salary)
• Private medical insurance
• Access to Lifestyle Benefits (such as our Cycle to Work Scheme).

Required Knowledge, Skills, and Abilities

• Good interpersonal skills with the ability to communicate effectively (in person and in writing).
• Good organization and planning skills, able to multi-task and priorities own workload effectively.
• Good attention to detail and ability to check data for accuracy.
• Able to use MS Office applications effectively, e.g., Outlook, Word, Excel and PowerPoint. Working knowledge of MS Teams would be an advantage.
• A pro-active approach to work, able to work independently (at times) with remote support from team members.
• Willing to work flexibly outside core hours when required e.g., starting early to set up training rooms.
• A true advocate for Learning and Development, demonstrating a willingness to develop own skills and learn from other members of the team.
• Previous administrative experience.