Job Description

We are currently recruiting for a high performing and experienced Customer Service Rep/ Sales Admin Team Assistant on a full-time basis to join the growing team in Plymouth. Monday – Friday 42.5 hours per week, (1/2 hour unpaid lunch). We can be flexible on the start/ finish time providing that it is within our core hours of 7am to 5pm, and Monday-Friday.

The role and responsibilities, and the person:

• The successful candidate will be passionate about customer care, customer relationship building, and delivering excellent customer service with the ability to build effective rapport with customers.
• You will be focused on success and great team-work. You will also be driven to grow, attain and continuously improve our processes and standards.
• You will be providing exceptional service to new & existing customers by answering the phone, replying to emails and using web order software.
• You will process customer orders to a high level of accuracy.
• No two calls are the same and your responsibilities will range from managing customer queries to taking a payment, or simply explaining in more detail to customers about our products.
• The role can be challenging, with a high level of accuracy required for processing orders, and extensive product knowledge which will be gained by training and experience.
• You will use your excellent service skills to ensure that every customer is treated in a refreshingly straightforward way.
• Working in an office environment, with strict COVID secure processes.
• Achieve team related and personal KPI’s which need to be hit consistently.

Monday – Friday 42.5 hours per week, (1/2 hour unpaid lunch). We can be flexible on the start/ finish time providing that it is within our core hours of 7am to 5pm, and Monday-Friday.

Benefits:

• Company pension
• Employee discount
• Flexible schedule
• On-site parking

Schedule:

• 10 hour shift

Required Knowledge, Skills, and Abilities

• Have strong active listening skills.
• Excellent IT skills, and a quick leaner with our bespoke internal Program and using a CRM system to log all incoming calls.
• Enjoy working in a challenging environment.
• Motivated to achieve positive results and achieve targets.
• Excellent Multitasker.
• Pro-Active thinker.
• Flexible approach to training via Zoom, Teams and in one-to-one environments.
• Positive Attitude - we love positive people!
• Someone who prides themselves in being 100% accurate - and methodical and organized.
• Always looking to continually improve - we'll provide training.
• Proactive in coming up with new ideas to increase efficiencies - not afraid of change.
• Making this a fun place to work - we want you to enjoy your day.