Job Description

• Understand the vision and brand message for the practice
• Front of house and receptionist duties; telephone management including booking and rescheduling appointments
• Forward planning diaries for clinician, and timely administration including sending welcome emails, collecting consent and medical history forms
• Processing payments and recording daily takings
• Opening and closing the practice
• Provide outstanding customer service at all times, deal with patient objections effectively and efficiently
• Follow all practice systems and procedures
• Any other ad hoc responsibilities as reasonably requested

Benefits

• Auto enroll pension scheme
• 24/7 access to free Employee Assistance Programme
• 20 day holiday allowance plus bank holidays (pro rata)
• Dental allowance and eye care vouchers for VDU users
• Career opportunities across the Dentex Health group

Required Knowledge, Skills, and Abilities

• Good communication and customer service skills, keeping patient satisfaction in mind
• Excellent professionalism and relationship building skills
• Able to work intuitively and adapt to change
• Strong work ethic, teamwork ability with an enthusiastic people-first attitude
• High levels of attention to detail
• Proficient user of the requisite dental software and Microsoft package
• Vaccinated against Covid-19