Assistant Manager
Permanent,Full-time
Job Description
- Maximising sales, whilst assisting the branch manager to ensure the overall profitability of the branch
- Assisting with the effective day-to-day operation of the retail branch and foreign exchange bureau
- Assisting with the supervision, coaching and development of branch staff
- Identifying and meeting customers’ needs by providing exceptional customer service at all times
- Participating in promotional events and activities to increase exposure of the branch
- Using social media to promote offers, generate customer engagement and sales leads
- Leading by example in achieving individual sales targets and objectives
- Assisting and supporting the branch manager to achieve maximum staff productivity whilst ensuring staff motivation is maintained
- Ensuring that excellent customer service experience is provided at all times
- Attending managers' meetings, conferences and other promotional events as required
- Effectively performing administrative duties
- To undertake any other duties that may fall into the job criteria
- To conform with all company policies and procedures, including health and safety
- To treat all employees, customers and suppliers with dignity and respect
- This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved
- Ensuring both branch and staff appearance conforms to company standards
Required Knowledge, Skills, and Abilities
- At least 2 years’ experience as a Travel Consultant
- A proven sales record
- Passionate about travel and tourism
- Excellent travel product knowledge with a good working knowledge of tour operator systems
- Good sales and presentation skills
- Customer focussed
- Problem solving
- Good leadership skills and experience of working within a supervisory role
- Good organisational and time-management skills
- Excellent communication skills
- A recognised travel qualification (desirable)
- Ability to coach, develop and motivate a team
- Ability to work towards individual and team sales targets
- Excellent communication and customer service experience
- Good accuracy and numerical skills with the ability to understand and interpret financial statistics
- Enthusiasm and a positive attitude with a commitment to contribute to the growth of the business and to
- Ability to assist with the development of employees to maximise job satisfaction and performance
- Competent IT skills
Reference no: 94441