Job Description

• Give accurate information and advice on a wide range of queries, including those associated with tenancies, rent, moving home, neighbourhoods, maintenance of homes, and customer engagement.
• Proactively manage initial concerns and feedback to prevent escalation of complaints and to identify areas for learning and improvement.
• Communicate effectively with customers to try and diagnose minor maintenance issues in their homes, give advice and information about maintaining a healthy home, and support them to use self-help methods where possible.
• Book appointments for our internal and external contractors to complete the work, ensuring that work is effectively scheduled, and the use of the available resources is optimised.

Required Knowledge, Skills, and Abilities

We are looking for someone ambitious, who is committed to providing the best possible service to customers, while treating people with respect, celebrating, and valuing diversity, and promoting equality and inclusion.