Job Description

• Engaging and advising customers on their queries and solutions to their problems
• Raising support tickets to enable tracking and resolution of customer requests
• Investigating and resolving customer complaints then closing support tickets
• Maintaining a database of customer information
• Escalating inquiries to the appropriate team, when necessary
• Checking product or service availability

The position is full time (40 hours a week, with a one-hour break) working Monday to Friday and one Saturday out of three with a day off in lieu. You will be on a set shift between 08.00am – 06.30pm.

In return, Wise Employment can offer; weekly pay and emailed payslips, up to 28 days paid annual leave (inclusive of statutory holiday), pension contribution, a friendly and welcoming working environment

This is an exciting opportunity for someone who wants to make a difference and play a key part in taking the business to the next level. If you are as excited as us to be part of this journey.

Required Knowledge, Skills, and Abilities

• Willing to complete Literacy and IT tests before interviews
• An enthusiastic and confident manner with an ability to remain calm and patient in challenging situations.
• Call Centre or Retail environment experience would be welcomed
• Excellent communications with a professional telephone manner
• Confidence using Microsoft applications for data entry