Job Description

You can expect a competitive salary, excellent training and development as well as a caring and passionate place to work.

• Lead development and implementation of parent outreach initiatives to increase utilisation, registrations, and memberships in the nursery to meet occupancy budgets.
• Proactively support to the manager when offering new nursery places, selling extra sessions and managing changes in booking patterns
• Support parents with financial queries or concerns, offering solutions where possible.
• Lead and manage back up care bookings and enquiries.
• Adhere to organizational policies and procedures inclusive of the COR process.
• Ensure Redfish is up to date. Check accounts are allocated charged correctly, leave dates are input within the required notice period, correct discounts and correspond with parent payments.
• Make effective and efficient use of systems and contribute suggestions and ideas on how to improve system performance.
• Co-ordinate the monthly invoice run and encourage the use of the parent portal to view statements and invoices.
• Responsible for the collection of monthly invoice debt, inclusive of suspension of nursery places, payment plans and legal referrals, in collaboration with the nursery manager.
• Control and administrator tasks relating to funding and headcount, working in partnership with our funding team.
• Support the Nursery manager with any additional client administrative tasks, including writing monthly and quarterly client reports.
• Attend and contribute to local authority training sessions

Required Knowledge, Skills, and Abilities

• Significant experience in a customer service setting. Demonstrable experience in delivering outstanding customer service, both internally and externally, and in person over the phone.
• Demonstrable track record of resolving issues for customers.
• Ability to make independent decisions based on information and data
• Should be able priorities and work in a fast-paced environment
• Exceptional organizational skills
• Strong computer skills to manage daily responsibilities - Word, Excel, PowerPoint, Data Entry
• Maintain confidentiality in accordance with GDPR
• Previous experience of working in an Early Years administrative role
• Level 2 qualification in Business Administration.
• NVQ in Business Administration or equivalent
• Paediatric First Aid
• First Aid at work
• Strong computer skills to manage daily responsibilities - Word, Excel, PowerPoint, Data Entry
• Excellent communication and customer service skills