Job Description

To deliver an excellent administrative service to our Financial Advisers, relating specifically to the processing of new business whilst adhering to strict FCA guidelines and internal policies/procedures at all times. The role holder will be responsible for processing all new business and updating internal systems with any changes that may affect client portfolios. The key function of the role is to deliver an excellent level of service to both our Advisers and Clients.

Responsibilities

• To prepare and process all new business applications and documentation in either Intelligent Office or on the specific product provider platform.
• Responsible for ensuring that all procedures and compliance requirements are adhered to, whilst meeting agreed service and business quality standards.
• Ensure that all fees in relation to business processing are produced and followed up as required.
• To carry out compliance documents checks in accordance with our guidelines and internal business standards.
• Take ownership of all business processing through to completion, closely monitoring the progress of each case and ensuring that the Advisers and the Clients are updated as and when appropriate throughout the process.
• To ensure that the information on Intelligent Office is accurate and up to date.
• To prepare correspondence for the Advisers as and when required.
• To develop and maintain good working relationships with all client support administrators, paraplanners, Advisers and the central services management team in order to deliver an excellent service to the Advisers and our Clients.
• Liaise with providers to ensure the timely completion of transfers that affect client portfolios.
• Resolve queries (both written and verbal) form Advisers, colleagues, Clients and product providers in a professional manner whilst managing expectations, taking the appropriate action and updating the client records as required.

Required Knowledge, Skills, and Abilities

• Good communication skills, both oral and written
• Excellent planning and organizational skills
• Accurate keyboard skills
• Excellent accuracy skills and attention to detail
• A team player with an adaptable and flexible approach to work
• Ability to build and develop effective working relationships at all levels
• Good knowledge of Microsoft Office
• An interest in financial services and the wide range of financial products available to clients 
• A proven track record in delivering excellent client satisfaction
• Experience within an administration role, preferably within the financial services industry within sales support role
• Experience of working within defined service standards, policies and procedures