Job Description

The Administration Department provides support to all areas within the business as well as acting as the first point of contact for our interpreters and clients. The role offers a great opportunity to learn a wide variety of skills within a fast-paced growing area of the business!

Responsibilities

• Answer inbound calls in a professional manner and provide advice, resolve queries or direct callers to the relevant department
• Ensure full communication is kept with interpreters and clients regarding their bookings when dealing with any queries
• Sending correspondence to interpreters regarding their work, including positive feedback and also non-conformance results
• Filing and organizing paperwork
• Photocopying and scanning assistance to all departments
• Data entry, for example, inputting bookings onto our booking portal
• Work collaboratively with the booking coordinators to build up a successful relationship, also helping them when their workload is high
• Develop good working relationships with clients’ being sympathetic and understanding to their needs and advising them quickly when they have queries
• Develop good working relationship with linguists ensuring their queries are dealt with effectively
• Assist other departments when administration support is needed
• Work efficiently as a team to ensure all staff are able to meet their targets
• Troubleshooting to ensure we provide the best possible service when things go wrong
• Assisting the Telephone Department with conference calls
• Supporting onboarding of new clients

Why work for us?

• Lots of career progression opportunities in a fast growing business
• Flexible working post-training (4 days a week in office, 1 day at home)
• Generous holiday allowance
• Free breakfast, fresh fruit and tea & coffee provided daily
• Contributory pension scheme
• Social events and regular engagement activities, such as Christmas and summer parties, in-office events and competitions!

Required Knowledge, Skills, and Abilities

• An energetic team player
• Keen to learn new skills
• Be able to work in a fast-paced, pressured environment
• Keen to learn about administration and how this role supports the wider business
• Attention to detail
• Have an interest to develop your knowledge in the language industry
• Be able to work under own initiative in a pro-active manner
• Prioritization of workloads at busy times
• Knowing when a team leader needs to be informed of any problems/ increased workloads
• Evaluation of clients’ and work colleagues needs
• Answer interpreter and client queries on interpreting service rules and codes of practice
• Decide when queries or complaints should be escalated to management