Job Description

Administrative Support

• Provide administrative support for RBP teams
• Support managers through scheduling and booking meetings (diary management)
• Take notes at meetings
• Collate internal responses to external consultations
• Manage the post received on a day-to-day basis

OCR's Complaints Process

• Assist in the logging of complaints
• Assist in the management of the mailbox
• Update and maintain logs, electronic and paper records and files

Malpractice

• Log malpractice cases received, update and maintain logs, electronic and paper records and files.
• Chase centres for responses to malpractice investigations
• Collate malpractice papers for the Malpractice Committee
• Monitor social media platforms during exam times to check for potential security breaches

Special Consideration and Access Arrangements

• Process special consideration applications
• Process access arrangements

Required Knowledge, Skills, and Abilities

Qualifications

• GCSE English and Maths, Grade C or above (or equivalent)

Skills 

• Excellent written and verbal communication skills
• Excellent organisation skills
• Strong attention to detail
• Ability to work under pressure
• Ability to work independently and with different teams

Experience   

• Significant experience in supporting the administrative needs of a large organisation
• Minute taking for high level meetings
• Working in a busy and varied office environment
• Experience of working in a regulated environment
• Proven ability to prioritise tasks appropriately
• Working to tight deadlines
• Working with all main Microsoft programmes