Job Description

You’ll work with different teams across the shared service Centre to resolve queries and share knowledge and best practice. You will be a part of the customer services payroll team and you will be responsible for answering employee pay queries by email and telephone.

• Deal with a variety of payroll related queries in a timely manner.
• Supporting with regular customer team statistics
• Support the payroll processing team with administrative tasks.
• Responding to email and telephone in a timely manner

Required Knowledge, Skills, and Abilities

• Strong communication skills with the ability to influence and negotiate.
• Previous payroll experience.
• Excellent attention to detail and accuracy.
• Has good customer service skills
• Be well organized, able to priorities and work within specific timeframes.
• Intermediate excel skills - data manipulation, filters, formula, pivot tables, V-lookups and referencing data from one workbook to another.
• Experience with Oracle / similar payroll system
• Experience working within a large and complex organization
• Used to dealing with large volumes in a fast-paced environment
• AAT / other payroll qualification