Customer Service
Permanent,Full-time
Job Description
- Handling inbound messages from new and existing customers on our digital channels (Web Messaging, SMS, email, and Social Media), booking flights, assisting in any queries, and engaging with our frequent flying members.
- Offering our customers irresistible, effortless, and memorable experiences, providing advice and guidance to help them find the right product that suits their needs.
- Ensuring high levels of attention to detail and providing accurate information, to minimise the need for the customer to contact us again.
- Maximizing revenue at every opportunity, by listening to customers and their needs.
- Working towards monthly sales, productivity, and customer satisfaction targets.
- Attending and contributing in team meetings and briefings. Sharing and receiving best practice with colleagues.
- Proactively ensuring that your individual coaching objectives are met and that your skill levels are constantly developed.
Required Knowledge, Skills, and Abilities
- Excellent written and verbal communication skills
- The ability to multitask and work efficiently
- Significant experience in Customer Service
- A sufficient and safe environment to work from home for 60% of your working hours
- Self-motivation, with the ability to confidently work independently
- Confidence with technology – we will train you in the systems we use, but sound experience in navigating a laptop and the internet is essential.
Reference no: 92607