Job Description

We are searching for a customer services coordinator to join a fast paced, growing and supportive company. The successful candidate will ideally have had previous experience within logistics, customer/client services and retail sales.

Main duties and responsibilities:

• Coordinate customer calls, both inbound & outbound
• Coordinate pricing for import/export enquiries
• Raise quotations
• Coordinate shipments
• Manage Agents lists
• Coordinate CRM
• Ensure all documents, files, pricing, services and Agents information are continuously kept up to date
• Be part of weekly and monthly meetings with the team and give feedback
• Keep up to date with competition and feedback to the team
• Give assistance when required and make suggestions for improving Profitability
• Meet all deadlines and exceed customer expectations

Required Knowledge, Skills, and Abilities

• Previous experience within logistics, customer/client services and retail sales preferable
• Able to learn quickly and priorities work load
• Excellent communication skills (written and verbal)
• Professional telephone manner