Job Description

• Deal with all telephone enquiries in a prompt and efficient manner.
• Inputting and processing orders.
• Liaise with Contracts, Production and Warehouse departments to ensure all orders that are manufactured and delivered meet customers’ requirements. Advising Customer Services Supervisor, Territory Manager of any issues.
• Ensure back-order reports are run daily and dealt with.
• Liaise with customer regarding all price discrepancies.
• Assist with queries from Accounts department
• Contact transport department regarding shipment information.
• Co-ordinate slow moving stock.
• Manage all standing orders, existing and expiring.
• Liaise with external sales team.
• Log any complaints or returns in 24 hours. Dealing with all matters with the exception of ‘quality’ issues – provide all information of complaints relating to quality with the QC Manager.
• To deliver services effectively, a degree of flexibility is needed, and the post holder may be required to perform work not specifically referred to above

Principal Relationships:

• Accountable to – Customer Services Supervisor
• Responsible for – Ensuring a comprehensive Customer Service experience
• Internal - Works closely with peer group in own department and across all functions in ensuring projects and continuous improvement activities are well thought out and delivered, on time.
• External – Maintains external contacts as necessary

Future prospects

If the are successful with the Apprenticeship program and meet the expectations of the department, we are happy to offer them a permanent contract.

• Hours per week 40
• Working week Monday to Friday
• Working hours 9am-5pm
• Apprenticeship standard Customer service practitioner (Level 2)

Required Knowledge, Skills, and Abilities

• Educated to GCSE / A’ Level standard
• Proven experience of effective business operations within Customer Services
• Knowledge of Customer Services principles and practices desirable
• Proficiency in CRM systems
• Proficiency in MS Office applications
• Confidence talking on the phone and building relationships with counterparts across all hospital trusts nationwide
• A keen eye for detail, to ensure orders are taken and processed faithfully
• Team working
• Organizational and planning skills
• Knowledge of D365BC is desirable.
• Good knowledge and experience of Microsoft Office Suite including Excel is essential
• Positive and approachable manner
• Adaptable to change and willing to embrace new ideas