Job Description

The Customer Service Agent at Arrow will work as part of a busy team providing excellent Customer Service to our customers. You will be responsible for providing day to day sales support and customer service activities for assigned accounts.

• Providing support to customers and internal Account Managers in the day to day running of the accounts and assisting with customer queries.
• Liaising with other departments internally e.g.: Purchasing, Accounts, Dispatch, Technical Consultants, to fulfil customer requirements/queries, organizing shipments etc.
• Resolving queries and raising credits where necessary.
• General administration duties: preparing reports etc.
• Updating customers of delivery expectations.

What is in it For You?

• This is a full-time position.
• Working hours: Mon-Fri 9.00-5.30 with 1h for lunch. You will need to be flexible at busy periods and willing to work over the standard working hours if required.
• Permanent contract with 6 month’s probation period.

Required Knowledge, Skills, and Abilities

• The office/ admin job experience.
• Customer Service experience.
• Good working knowledge of all Microsoft Applications.
• Team player.
• Highly motivated, with a pro-active approach to their workload.
• Able to work on their own initiative.
• Keen to learn new skills.
• Confident personality
• Understands the sales process and the importance of customers.
• Good organization skills.
• Influence and Relationship Building skills.
• Experience in MS Excel.
• Experience in a similar role.