Job Description

• Engage and target customers at critical points in the customer journey to ensure adoption, growth, and renewal of company
• Drive commercial outcomes for your accounts, including managing customer renewals and closing growth opportunities
• Build an understanding of the customer journey, putting their needs first to ensure a great customer experience
• Find opportunities to effectively deliver positive customer outcomes at scale
• Identify and understand common customer challenges and actively suggest solutions
• Be a customer champion, ensuring their views are represented in the company and driving continual improvement in user satisfaction

Benefits

• You'll work 40 hours per week, Monday to Friday; based from our Cambridge office, but with the opportunity of flexible home working
• You'll be expected to make calls in the evening (up to 9pm) if that's when the customer is available
• Flexible working hours
• 25 days holiday plus bank holidays

Required Knowledge, Skills, and Abilities

• You’re proactive, and enjoy working with a cross-functional group of people to deliver great commercial outcomes
• You have some experience working in a customer-facing role - a Customer Success Management, Account Management, or technical implementation role in a SaaS company would be a benefit
• You have a technical predisposition and the desire to learn, and the ability to convey complex technical topics with simplicity
• You bring strong interpersonal skills and can quickly build customer relationships
• You have the ability to embrace the mindset of continuous improvement and actively contribute to the process and procedure of the team
• You have a customer-centric approach, with a genuine desire to deliver the best for the end users
• You have demonstrable exceptional writing skills and attention to detail