Job Description

Your excellent organization skills will be used to provide administration support within the asset team ensuring excellent customer service is provided. 
Provide administrative and customer support within the asset team as well as manage the administration relating to both Aids and Adaptations and permission requests from tenants and private owners.

• Report to and work closely with the Coordinator to provide support to the company, disrepair and permissions processes.
• Provide administration support on disrepair claims, liaising with surveyors, solicitors and residents where needed.
• Deal with daily customer queries and / or complaints in timely manner and resolve or escalate as necessary.
• Carry out telephone quality checks on completed works.
• Process resident and private owner permission requests.
• Accurately process orders, variations, surveys, invoices and recharges.
• Assist in the programming of the in-house stock condition surveys, liaising with the stock condition surveyors and residents to make appointments.
• Ensure that stock data on major adaptation is shared within the asset team to ensure that data is captured within the asset management system.
• Assist in preparation of KPI’s of relevant contracts for monthly reporting.
• Carry out any other reasonable duties to deliver great service.

Required Knowledge, Skills, and Abilities

• Excellent customer relationship management and support skills.
• Ability to work independently as well as part of the wider team.
• Ability to present accurate information, clearly and concisely in reports and dashboards.
• A level of understanding of building and construction principles.
• Excellent IT skills, in various software applications such as Word, Excel, Outlook and QL.
• Communicate clearly in writing and verbally combined with excellent negotiation skills
• Work methodically with attention to detail
• Work accurately with figures Input data accurately
• Multi task and priorities work demands in a fast paced environment
• Problem solve with a common sense approach
• Understand domestic building maintenance and terminology
• Provide excellent customer service, even in difficult circumstances
• You will be motived by what you do, to provide excellent customer service.