Job Description

This is a key office-based support role, with a strong administrative bias, responsible for providing assistance across the depot, which will involve:

• Receipt and processing of customer orders, as well as documenting all relevant information and undertaking general administration duties
• Regular customer communication in relation to delivery lead times and other information requested, whilst also effectively handling and processing day to day enquiries
• Liaising with our sales team to help maximize potential sales opportunities, whilst also logging and processing any Customer Complaints, including assisting in investigations
• Assisting in the stock control function and liaising with our sites and suppliers both nationally and internationally

Required Knowledge, Skills, and Abilities

• A confident and professional telephone manner, along with a strong customer focus and experience of dealing with customer complaints.
• Accurate data entry/order processing skills and a good all-round level of PC literacy, coupled with the ability to learn new systems
• A diligent and highly organized approach, coupled with plenty of initiative and a passion for delivering a superior level of customer service.
• Good relationship building skills, plus the ability to work as part of a team and independently.
• GCSE A-C grade (or equivalent) English and Math essential.
• Experience of a customer service role preferable.