Job Description

This is an exciting opportunity for a strong team-player with a good all-round understanding and experience of credit control and who is keen to deliver excellent customer service throughout. A good level of Excel Knowledge is a must along with an exceptional eye for detail as you will need to create and maintain documents using V-look-ups. Proactively contact customers via email, telephone and letter to secure payment of overdue accounts and keep records up to date. Refer any accounts to the Debt Collection Agency as required.

• Thoroughly assess risks related to new orders.
• Consistently address customer queries within 24 hours, liaising with relevant departments if necessary.
• Work collaboratively to ensure that the DSO (Days Sales Outstanding) figure is kept under the agreed limit.
• To accurately allocate and post cash and any other ad hoc duties as deemed necessary.
• Assist the Team with ad-hoc tasks when required (allocate and post cash, issue credit notes, manual invoices and posting invoices etc).
• Report any issues to the Accounts Receivable Team Leader or Manager
• Cover absences if required.

Required Knowledge, Skills, and Abilities

• Experienced credit controller using relevant accounting systems (we currently use Oracle)
• Understanding of dealing with UK / European customers
• The ability to work as part of a team as well as on your own initiative
• Good level of written and verbal communication skills as you will be dealing with customers both internal and external daily
• Ability to work to tight deadlines with consistently high levels of accuracy and attention to detail
• Not essential a second language would be advantageous.