Job Description

Reporting to the Client Services Manager and as an integral part of our support team, the successful candidate will be responsible for:

• Provide phone and email support for all clients.
• Log all Service Requests on CRM software system and ensure that the action required is taken to fully resolve the enquiry and close it on the CRM.
• Provide clients with the support and information they need to manage their patient’s expectations
• Monitoring turnaround time of patient results to ensure that client requirements are adhered to.
• Liaise with personnel in other departments in company to ensure a full service is provided.
• Build and maintain effective good relationships with clients and colleagues by having a warm, approachable manner and supporting them to the best of your ability.
• Actively liaise between the laboratory and the client, to notify them of any issues such as problematic specimens.

Required Knowledge, Skills, and Abilities

• Leaving Certificate (or equivalent).
• A recognized computer/secretarial qualification.
• Ideally, at least 2 years’ experience in a client service and/or secretarial role within another health care organization.
• Excellent English language and typing skills.
• Superb attention to detail and highly responsible.
• Excellent phone manner and warm, approachable inter-personal and communication skills.
• Flexible and can-do attitude, always willing to go the extra mile.
• Good experience of using MS office software.
• Knowledge and experience of any Laboratory Information Management and/or CRM system would be a distinct advantage.