Job Description

You will work to identify and implement new processes, procedures and automated solutions, ensuring an excellent and professional service is provided at all times.

• Using our ‘follow the sun’ support model, ensure maximum availability and performance of the company’s trading/post-trade applications across Web, MQ and API channels;
• Provide 1st and 2nd line support for the product suites;
• Liaise with external clients and internal support teams (DevOps, DBA, Infrastructure and Development) to ensure incidents are resolved;
• Review, plan and execute client maintenance tasks upon request;
• Provide proactive and reactive support to application and operational issues across both production and non-production environments. Where applicable, provide a fix to remediate the issues;
• Review and implement improvements to support process and monitoring where appropriate, as well as ensuring operational documentation is maintained;
• Participating in semi-annual DR testing;
• Strong willingness to learn the underlying business;
• Ability to work in a small company – large client setting;
• Shifts on a monthly rotational basis – this will include some weekend on-call work, rotated through the team;

Required Knowledge, Skills, and Abilities

• Knowledge of Red Hat Linux (or others Unix flavors);
• Knowledge of SQL script writing;
• Information Technology degree or equivalent;
• Knowledge of Microsoft Office skills;
• Experience of working within financial industry;
• Experience of working within an ITIL framework;
• Experience of working with IBM MQ (or other MQ flavors);
• Experience of Linux scripting (Perl, Python etc.);
• Experience of application coding
• Strong written and verbal communication skills, good judgment, high ethical standards, and a strong work ethic;
• Strong analytical skills to solve problems
• Team work
• Customer focus
• Resilience and adaptability
• Pro-active attitude