Customer Service
Full Time
Job Description
- Establish and maintain good working relationships with clients, third parties and colleagues, communicating effectively through formalized reporting and ad hoc liaison.
- Deliver consistent service delivery and provide creative solutions for new and existing clients
- Engage with other stakeholders to execute effectively on client and internal change projects
- Assist with planning and management of all relevant project work
- Manage and complete client initialization and transition
- Ensure that Key Performance Indicators are produced and dispatched as required
- Supervise other team members ensuring timely and proper completion of tasks
- Plan and manage the effective utilization of resources with the support of the company
- Monitor errors, complaints and potential breaches. Record as appropriate in the Errors log
- Participate in the development, testing and implementation of new systems and products
- Act as focal point for contacts and meetings with other departments and external contacts
- Provide weekly reporting on issues and status to management team.
- Other ad hoc duties as requested
Required Knowledge, Skills, and Abilities
- Ability to work well in a fast paced, high volume atmosphere
- Demonstrated strong problem solving and resolution skills.
- Good understanding of accounting processes and platform
- Strong attention to detail and a focus on service.
- Strong problem resolution skills
- Ability to foster collaboration & team work
- Primary Degree or a Professional or Accounting qualification or equivalent
- Experience working in the provision of fund administration service
- Skilled communicator, both verbal and written
- Excellent attention to detail
- Ability to work under pressure and to tight deadlines
- Highly computer literate
- Organised and methodical
- Team player
Reference no: 91159