£20000 - £22000 Per year
Administrator
Full Time
Job Description
- Processing orders
- Creating new accounts
- Arranging transport/deliveries
- Handling customer queries including orders, stock due dates & delivery info
- Providing support to the sales team with orders, pricing and queries
- Resolving pricing queries for customers including credit notes and any general enquiries
- Processing returns advice notes
- Assisting with workload for other members of staff during periods of illness/holiday
- Responding to incoming emails and taking inbound calls
- General admin duties including filing.
Required Knowledge, Skills, and Abilities
- Experience in a customer service role
- Good knowledge of working with CRM systems
- Experience of processing customer orders
- Good experience with Excel
- Professional and pleasant telephone manner
- Experienced in using SAGE accounting systems
- Excellent numeracy skills
- Meticulous attention to detail and accuracy
- Clear and articulate communicator verbally and in writing
- A positive attitude and good team player
- Good sense of humor and keenness to learn is essential
Reference no: 91099