Job Description

You will provide support to sales representatives and respond to customer and prospect queries. Our ideal candidate is an experienced professional with knowledge of sales and customer service best practices. You should also be able to interpret sales metrics and be goal-oriented. We expect you to perform well in a team environment and have exceptional people skills. Ultimately, you should be able to contribute to creating and maintaining good customer relationships and ensuring smooth sales team operations.

• Stay up-to-date with new product and feature launches and ensure sales team is on board
• Keep record of sales trends
• Manage sales tracking tools and report on important information
• Provide troubleshooting assistance for customer orders, account statuses and relevant problems
• Liaise with account managers to develop specific sales strategies

Required Knowledge, Skills, and Abilities

• Excellent communication skills
• In-depth understanding of sales principles and customer service practices
• Proven work experience as a Sales support specialist or Sales support associate
• Analytical and multitasking skills
• Hands on experience with ERP and CRM systems