Job Description

You will be the liaison between our company and its current and potential customers. You will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

• Seize opportunities to upsell products when they arise
• Meet personal/team qualitative and quantitative targets
• Keep records of all conversations in our call center database in a comprehensible way
• Follow communication “scripts” when handling different topics
• Build sustainable relationships and engage customers by taking the extra mile

Required Knowledge, Skills, and Abilities

• Familiarity with CRM systems and practices
• Strong phone and verbal communication skills along with active listening
• Customer focus and adaptability to different personality types
• Track record of over-achieving quota
• Ability to multi-task, set priorities and manage time effectively