Job Description

The Benefits

• 28 days holiday (including bank holidays), increasing to 33 days after 5 years’ service, with an option of buying up to 5 days extra per year
• Company sick pay
• Bunzl Save as you Earn Sharesave Scheme
• Enhanced Maternity and Paternity pay
• Comprehensive Learning and Development
• Personal Pension Plan
• Personal benefits for Theme park discounts,Cycle to work scheme, Cinema discounts etc.

Key Responsibilities

• Accurately set up customers and orders on system, completing call logs and reports
• Deal with all customer issues/ queries/ requests for product and service information promptly, efficiently and courteously, ensuring appropriate follow-up is completed where required
• Manage out of stock items by communicating with purchasing and advising customer accordingly.
• Maintain effective communications and good working relationships with all internal and external teams, particularly operations, sales, stock control and credit control to ensure maximum customer service levels are achieved
• Maintain files for audit purpose
• Manage branch order system, alongside Customer Service Manager
• Maintain customer order pool with effective lines of communication, ensuring customer has first time in full order

Required Knowledge, Skills, and Abilities