Job Description

• Setting up customer accounts on the system ensuring enough detail for contracts to run smoothly
• Liaising with both internal teams, and external customers to meet customers’ expectations
• Dealing with contract renewals and the activation of new contracts
• Providing support for Engineers with product information ahead of projects / maintenance visits
• Invoicing contracts for the clients
• Answering customer service queries via telephone and email
• Ad-hoc administration when required

Benefits

• 25 days’ annual leave plus bank holiday
• Annual leave purchase scheme
• Sick pay
• Pension Scheme
• Life Insurance
• Discounts with several retailers and gym memberships

Required Knowledge, Skills, and Abilities

• Previous experience within a customer service role
• Excellent customer service skills
• Ability to work under pressure
• Highly organised
• Computer literate on Microsoft packages