Job Description

The role holder needs to actively engage with clients, students, programme participants, visitors, etc and deliver the best customer experience. They need to be professional, courteous, presentable, friendly, attentive, efficient and pride themselves on excellent customer service. The team forms part of the wider Facilities team, which is largely responsible for the smooth running of the organisation.

Main responsibilities

• Manage visitors, and provide a professional meet and greet experience.
• Proactively deal with issues raised and be responsible for ensuring they are resolved or escalated promptly.
• Deal with telephone enquiries, re-route calls where necessary, passing on messages.
• Arrange courier and special deliveries for participants and staff.
• Manage room bookings using a specialist database.
• Manage the stock room to ensure stationary is available for staff and students, and keep stock control of all branded material for the executive programmes.
• Keep the reception and front of house seating areas tidy.
• Check that seminar rooms and related areas at the start of the day prior to the delivery of executive programmes to ensure they are ready.
• Act as first point of contact for emergency services.
• General administration– includes managing and formulating spreadsheets and databases, making signs and creating mailing lists.
• Other general administrative tasks and any other duties as may reasonable be required by your line manager.

Required Knowledge, Skills, and Abilities

• Good standard of general education.
• Problem solver.
• Demonstrable experience of working in a customer-facing environment is essential. Reception experience is desirable.
• Excellent communication and interpersonal skills and the ability to interact positively with a wide range of people in a busy and demanding environment.
• Excellent organisation skills.
• Ability to work as part of a team.
• Abilty to gain an awareness of security procedures.
• Ability and desire to be highly versed in knowledge of the local area and services.
• Computer literate and knowledge of Microsoft Office and Outlook.
• Flexible approach to working hours; able to work as per needs of the service including weekends.