£24000 - £26000 Per year
Administrator
Permanent,Full-time
Job Description
- Receiving customer orders and price checking to ensure correct
- Looking up parts on price list and creating an invoice to match the customer’s order, ensuring it is accurate
- Communicating with customers on a daily basis to ensure their orders are accurate and update them with the progress of their sale
- Liaising with the sales support team to ensure clear communication on the customers status
- Reviewing customers open orders throughout the day to track its progress
- Sending over invoice and customer orders to the planning and project team so they can begin the manufacturing and design process
- Coordinating logistics with customers to ensure the deliveries are to their requested times
- Liaising with couriers and freight forwards to ensure a smooth delivery schedule of daily picks up and drops offs
- Printing off and labelling orders for the correct shipments
- Creating invoices for shipments and sending to customers
- Preparing and completing the correct documentation including certificate of origins
- Working closely with the accounts team to communicate financial status for each customer
- Answering the phone to customers and managing emails in a timely manner
Required Knowledge, Skills, and Abilities
- Your keen eye for detail and accuracy skills are vital
- Having knowledge of either sales order processing or logistics will be an advantage (training will be provided in other areas)
- Numeracy skills and number loving will play a large part in the role
- Being professional and polite to customers who you’ll build a rapport with
- Your clear communication skills with the internal team and departments will be appreciated
- Ability to work well under pressure as it is a busy department
- Your use of CRM systems and MS office packages will be a part of your everyday role
Reference no: 90897