Job Description

• Contact existing / new & lapsed customers via outbound and inbound calls to process orders
• Delivery of a professional, efficient and timely standard of customer service
• Drive sales of new and complimentary product ranges
• Go the “extra mile” to meet sales targets and facilitate future sales
• Develop relationships and build rapport with our customers and business partners to ensure customer satisfaction
• Build an excellent knowledge of our product portfolio and an understanding of industry trends
• Contribute to the overall success of the sales teams through suggesting areas for improvement and opportunities for focussing new business campaigns

Benefits Include:

• Competitive hourly rate
• Substantial commission payments
• Company pension
• Flexibility to work remotely a few days a week
• Bike to work scheme
• Further Career & Development opportunities
• Subsidised canteen / restaurant and free car parking when working on site

Required Knowledge, Skills, and Abilities

• Proven experience within a contact centre environment or other sales/customer service role
• Self-motivated, competitive individual with drive, enthusiasm and a proven track record of successfully meeting sales targets preferably over the phone
• Demonstrated ability to learn about products and services and describe/explain them to customers
• Excellent communication and interpersonal skills
• Strong negotiation skills with the ability to resolve issues and address complaints effectively
• Demonstrated ability to meet targets within a team environment
• Confident and professional manner
• Proficient in MS Office and SAP
• Experience of working in a FMCG and / or food role