Managing office desk plans and requests from non-office based employees
Ensuring office supplies are ordered and topped up throughout business units and kitchen; including stationery, kitchen and cleaning supplies;
Answer and screen telephone calls, respond to emails, messages and other correspondence;
Professionally greet and receive visitors and clients;
Ensure office facilities are available, clean & well-maintained;
First point of call for employee IT support requests (both in person and via Mojo system) and divert to the appropriate manager for next step action as required.
Complete the full IT set-up for new starters/leavers; including IT equipment and systems, including but not limited to key fobs, google suite, HR systems etc.
Tracking return of Company equipment and assets within Company timeframes
Coordinate the shipping/receiving of items for remote workers
ADHOC ordering of supplies for office based events, when required
Arrange travel and accommodation for remote workers;
Assist Learning and Development Manager with required administration
Office administration as required
Coordinate the work of external providers; complying with HSE guidance on work permits required.
Maintenance schedules for cleaners, premises and ground maintenance contractors to ensure consistently high standards of hygiene, cleanliness, upkeep and safety.
Ensure list of key contacts/suppliers and out of office support details are kept up to date for use in the event of an emergency.
Complete lock up checklist for extended periods of leave and coordinate relevant contractors to ensure office is ready for closure
Carry out monthly check ins with contract cleaners
Coordinate essential services such as reception, security, maintenance, mail, archiving, cleaning, catering, waste disposal and recycling;
Log key providers of services in a central location considered where appropriate;
Manage office access fobs and lanyards for employees and visitors;
Check that agreed work by staff or contractors has been completed satisfactorily and follow up on any deficiencies;
Respond appropriately to emergencies or urgent issues as they arise and deal with the the subsequent actions
Responsible for the overall security arrangements of the premises, ensuring that employees are aware of the procedures on security and the use of alarm systems.
Ensure adequate cover of key holders for early morning/late night securing of premises.
Work with our external Health and Safety advisors to ensure the building meets legal health and safety requirements and the office is compliant.
Ensure compliance with legislation such as fire wardens, first aiders and fire alarm testing.
Maintenance of fire alarm systems including periodic checking of equipment;
Complete daily/ weekly and monthly checklists to ensure safety compliance
Ensure all first aid incidents are reported accurately and within required timescales;
Identify hazards and obtain safety information, design and apply appropriate risk control systems, workplace precautions and quality control procedures;
Required Knowledge, Skills, and Abilities
Demonstrable experience in a support or office management role
Experience in managing third party providers
Proactive and can-do attitude
Ability to manage confidential information
Excellent organisation and communication skills, both written and oral;
Ability to multitask, managing a variety of projects simultaneously;
Proficient in using Google Suite/Mac
Qualifications in Health & Safety or recent and relevant experience in this field
Certificate in Business Administration or a similar qualification
Strong knowledge of databases and tracking systems