Job Description

In this role you will be processing customer orders from start to finish, as well as dealing with customer queries and ensuring that you manage all requests in a timely and customer focused manner. You will be given excellent training on all products and will have the ability to proactively up sell products to clients & customers.

• Outbound & Inbound call management
• Order processing and management
• Work closely with all departments ensuring smooth running of order process
• Work towards objectives in line with the overall business strategy
• Communicate clearly and effectively both internally and externally
• Follow up within agreed timelines to ensure issues are satisfactorily resolved
• Ensure accuracy always, minimising the impact of error
• Create customer profiles to identify opportunities within their business
• Occasional weekend work
• Opportunities for overtime
• Provide excellent customer service to all customers and consumers
• Achieve monthly set KPI’s
• Manage and develop existing customer base
• Actively up sell and cross sell the full range of products
• Obtain a thorough knowledge of the extensive product range, understanding the features and benefits
• Any other Ad hoc duties as required.

This will be a 6 month contract with the view that it will be extended and possibly made permanent.
This role can be based fully remote but there is an option for hybrid or office based once restrictons fully lift.

Required Knowledge, Skills, and Abilities

• 1-3 year’s experience in a call centre/customer service/retail/hospitality environment.
• Excellent Customer Service Skills
• Flexible and Adaptable
• Good Computer Skills