Job Description

The role will cover a breadth of partnerships and require familiarity with processes across ES (Employee Success) that touch on recruiting in any capacity. Comfort communicating with various groups within and outside of the organization. This team manages all Recruiting processes, questions, and audits globally.
You will be reliable, flexible, able to work with little direction, consistently meet all deliverables, and adaptable to partnering with teammates across the globe and from different departments who have different work styles.

• Maintain confidentiality at all times
• Partner with various internal teams to usher candidates and employees throughout the process
• Provide excellent customer services to these client groups
• Communicate clearly and professionally with internal employees about personal data and detailed processes, ensuring a smooth process and excellent experience for all
• Formulate remediation plan and next steps of action as and when necessary
• Recognize opportunities for efficiencies in processes, and come forward with recommendations and plans to put changes in place
• Build out simple and clear process maps and step by step guidelines
• Meet all internal team service level agreements
• Manage all daily, weekly, monthly, quarterly, and off-cycle audits to ensure compliance

Required Knowledge, Skills, and Abilities

• 2-4 years of experience in an Operational or Recruiting role
• Proficiency in Google Apps, Excel, and Workday
• Ability to navigate a highly matrixed and complex working environment
• Strong email and verbal communication skills; ability to communicate with brevity and purpose
• Fluent in English
• Ability to build relationships across teams
• Ability to listen to and understand business requirements
• Ability to create actionable plans and drive towards resolutions
• Business Analyst outlook - question current processes and approach issues with a solution-oriented mindset
• Strong customer service skills and ability to lead by example to deliver excellent customer experience to our internal clients
• Ability to prioritize and effectively manage deadlines
• High level of interpersonal skills with the ability to work with multiple groups, including remote teams, and build strong personal networks across a complex, fast-moving organization
• Familiarity with Excel, Google Docs, Google Slides, Lucid chart, and Smartsheets
• A preference for and ability to thrive in dynamic, fast-paced, and high-growth environments