Job Description

• Make calls and deliver key metrics whilst representing the eir brand
• Identify and assess customers’ needs to complete a sale or retain and re-contract
• Build sustainable relationships and trust with customers through open and interactive communication
• Act as an escalation point for caller queries as and when required in a positive, professional and expeditious fashion
• Maintain a positive, empathetic and professional attitude toward customers at all times
• Respond to customer inquiries in a positive and prompt manner
• Contribute to the overall team performance and exceed targets
• Act as a role model to the team in areas such as positive competency demonstration, policy and process adherence and the promotion of eir’s values
• Support business growth by generating sales leads; add value through cross selling /up sell and retaining customers by delivering a positive customer experience at every opportunity
• Responsible for identifying process gaps and initiating a change to the benefit of both the customer & company.

Competencies

• Business Competencies
• Results Orientation
• Teamwork
• People Competencies
• Relationship Building
• Influencing and Persuading

Working Hours

• Operating hours are between 8.30am to 8.30pm, Monday to Saturday (varied shift patterns)
• Hours of operation may vary in line with business requirements

Other benefits:

• Remote working
• 22 days annual leave
• Amazing staff offer
• Refer a friend programme
• Excellent paid leave benefits
• Wellness programme
• Taxsaver ticket
• Bike to work scheme
• On site parking
• Employee assistance programme
• Free yearly flu vaccination
• Pension scheme

Required Knowledge, Skills, and Abilities

• Target driven, with a strong sales focus and desire to exceed
• Ability to work of own accord to achieve and exceed sales and retention targets
• Excellent communication and interpersonal skills both written & verbally
• Excellent problem solving ability and to be self-motivated
• Competitive individual with the ability to work both independently and as part of a team
• Excellence in the English Language – written and spoken
• Professional telephone manner essential
• The ability to multitask and prioritise
• Good computer skills
• Customer and Sales focused
• Knowledge of telecommunications industry a plus
• Minimum 1 year sales experience in a contact centre, retail, online, door-to door-sales, or outbound sales environment
• Be able to demonstrate previous lead generation success an advantage
• Assertive, confident, competitive, and energetic
• Superb attention to detail is a pre-requisite
• Ability to listen and record accurate information, accuracy and attention to detail is essential in matching customer’s needs to the right solution for our customers
• Flexibility regarding working hours is a must
• Candidates must have a strong broadband connection in order to fulfil this role
• Requirements for a Successful Application: