Job Description

We're looking for a solution-focused, empathetic Client Services Coordinator to join our growing Client Services team in Dublin. You will support existing and potential advertisers as they seek to support while advertising on our platform. You will help support a wide range of queries ranging from questions about the platform to more technical questions related to digital advertising tools. You will have a keen eye for detail and will help us build processes and tools that help TikTok and our clients succeed.

• Make your own discoveries - Grow a deep understanding of our products, processes and tools. Become an expert in supporting complex digital marketing issues. Share candid and solution-focused feedback and communication of our client's needs to help inform change.
• Assume ownership - Help provide the highest level of service to our clients. Understand their needs and determine the right course of action with a view on helping them grow their business
• Embrace change as an opportunity - You will work in a fast-paced environment and be ready to step outside your comfort zone to gain new experiences to help scale our support team.
• Raise the bar - Be results-focused and always look to improve your performance versus your goals. Be proud to deliver high-quality service that makes TikTok stand out against the crowd.
• Offer and ask for help - Seek to support new team members as they learn about our products and processes. Share your knowledge and empower your peers. Do not be afraid to ask for help. We will build this team together but we all need to demonstrate humility to help us learn and grow.
• Fluency in written and verbal English. Additional language is a plus.
• Good communication skills with a strong customer focus.
• Comfortable working in a changeable environment.
• Familiarity with digital advertising, HTML or Javascript is a plus.

Required Knowledge, Skills, and Abilities